1. Non-sensitive summary
Send the business model, markets, game category, payment journey and requested methods without attaching identity documents.
Contact us · Email directory
One question. The right inbox.
We do not use a generic contact form. Choose the team that matches your question and include enough context for a useful first response.
Before you email
Help us route it well.
For merchant enquiries, include your legal entity, game category, target countries, website or app, expected payment methods and whether your flow includes payouts.
Security reminderDo not email full card details, passwords, authentication codes, private keys or government identity documents. Ask [email protected] to confirm an appropriate document-transfer method before sending sensitive files.
Published service channelEmail is the official public contact route. No public telephone number or guaranteed response window is currently published on this website.
General
Main company inbox
[email protected]Company information, partnerships and questions that do not fit another team.
Merchants
Onboarding and commercial questions
[email protected]New gaming business assessments, method availability and commercial discussions.
Integrations
Technical planning
[email protected]API, hosted checkout, webhooks, testing, status design and reconciliation requirements.
Support
Existing merchant support
[email protected]Production incidents and payment operations. Include your merchant reference, not sensitive payment data.
Compliance
Eligibility and policy questions
[email protected]Merchant due diligence, game-category information, regulatory requests and responsible-use controls.
Privacy
Data protection requests
[email protected]Access, correction, deletion and other privacy-related enquiries.
Security
Responsible disclosure
[email protected]Report a suspected vulnerability with steps to reproduce and potential impact.
Merchant enquiry flow
From first email to a documented scope.
2. Eligibility and technical review
The proposed flow is reviewed for legal category, merchant information, integration needs and gateway configuration.
3. Written disclosures
Before activation, request pricing, settlement arrangements, fund-handling institutions, privacy roles and support commitments in writing.
4. Controlled document exchange
Share due-diligence material only after the receiving party and an appropriate transfer method have been confirmed.
Player payment question?
Contact the gaming merchant first.
If you see a charge from a game or need help with an in-game purchase, the game operator has the order, account and fulfilment context. Contact its support team using the information in the game or receipt. Do not send payment credentials to us by email.